How to transfer your phonebook to SYNC
The phonebook transfer process varies, depending on your vehicle model and year. Once you transfer contacts from your device's contact list to SYNC®* or Ford Digital Experience®**, you can say the person's name to make a phone call inside your vehicle.
Important:
- The vehicle must be parked, running, and in an open, well-ventilated, and safe area.
- You can download up to 2,000 entries. This process can take a few minutes, depending on the number of your contacts.
Transferring Your Contacts to SYNC
Refer to the table below for instructions based on the model and year of your vehicle.
| Included Vehicles | Phonebook Download Instructions |
| 2025 model-year vehicles equipped with Digital Experience |
|
|
A pop-up will display "Phonebook Downloading." When completed, it will display "Download Completed." Note: If the vehicle's automatic phonebook downloading feature is enabled, each time the customer pairs their phone with SYNC, SYNC will copy any changes to their phone's phonebook. |
| Most 2016 model year and older vehicles |
When the download is finished, "Downloaded" will be displayed. Note: If the vehicle's automatic phonebook downloading feature is enabled, each time the customer pairs their phone with SYNC, SYNC will copy any changes to their phone's phonebook. |
Additional Information
SYNC - SYNC Phonebook Troubleshooting
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Ford Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
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