Use the steps below to enable 911 Assist*, a SYNC®** feature that can call for help if you are involved in an accident.
911 Assist is turned off by default. Before SYNC can make a 911 call:
Select your SYNC generation from the drop-down options below to learn how to adjust your 911 Assist settings. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
For more detailed information on SYNC features and functions, visit our Ford support page and browse by your preferred topic.
*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
Did we answer your question?
Get support from Ford AI
