How do I unpair my phone from SYNC®*?

You can unpair your device from your SYNC system using the instructions contained in this article.

Deleting a Paired Phone

Important: Ensure that your vehicle is on and running in a well-ventilated area, and it is in Park (P).

Select your SYNC generation from the drop-down options below to learn how to unpair your phone with SYNC.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Identifying Your Vehicle's SYNC Generation 

Two resources to help you identify your vehicle's SYNC generation are the:

  • SYNC and Navigation Updates page. Either:
    • Enter your Vehicle Identification Number (VIN) and select Check for update.
    • Log in with your Ford credentials, choose a vehicle from your garage, and select Check for updates.

      Note: Your SYNC generation will appear on the right-hand side of the page.

  • SYNC Visual Reference Guide, which provides example images of SYNC generations that Ford has offered.

SYNC 4A

To delete a paired phone from SYNC 4A:

  1. Tap Settings or the Home icon (varies by software version) on your vehicle's SYNC screen.
  2. Press Settings.
  3. Choose Phone List.
  4. Select the phone you would like to delete.
  5. Tap <Phone> Settings.
  6. Press Remove <Phone>.

SYNC 4

To delete a paired phone from SYNC 4:

  1. Press the Phone tab on your vehicle's SYNC screen. 
  2. Tap Phone List
  3. Select a phone from the list. 
  4. Press the Delete symbol (trash can). A pop-up will appear.
  5. Tap Yes to remove the phone.

SYNC 3

To delete a paired phone from SYNC 3:

  1. Press Settings.
  2. Tap Bluetooth.
  3. Choose View Devices.
  4. Select the phone you want to delete.
  5. Press Delete.
  6. Tap Yes to confirm your selection.

SYNC with MyFord Touch®

To delete a paired phone from SYNC with MyFord Touch:

  1. Press the Gear icon at the bottom of your SYNC screen.
  2. Select Settings.
  3. Tap Phone.
  4. Press Bluetooth.
  5. Select the phone you want to delete.
  6. Tap Delete.

SYNC Generation (Gen) 1.1

To delete a paired phone from SYNC Gen 1.1:

  1. Select Phone.
  2. Go to Bluetooth Devices.
  3. Select the phone you want to delete.
  4. Press Delete.

SYNC Gen 1

To delete a paired phone from SYNC Gen 1:

  1. Press the Phone button.
  2. Select Return.
  3. Press Bluetooth.
  4. Select the phone you want to delete.
  5. Press Delete.

Additional Information

What do I do if my phone is not pairing?
What if I am unable to download my contacts?
What do I do if I am having issues with text messaging?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc

***Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.