How can I make a complaint about a Ford Dealer?

We hope all of Ford's customers have a trouble-free vehicle ownership experience. However, should any problem occur or in the event of any dispute, you should contact your Ford Dealer first. Although Ford can help at any stage with your request, concerns relating to your vehicle are easier to solve if you have spoken to your Dealer first.

If you have an unresolved issue with a Dealer:

1. Ask to speak with the appropriate Dealer manager (Service, Sales, or Parts). Explain your request to them and why it was not resolved.
2. Speak or meet with the Dealer Principal if you need further help. They own the business and are responsible for its overall operation.
3. Contact Ford using Live Chat or 1-800-392-3673 if your inquiry or concern remains unresolved with the Dealer, so we can assist you further. For a full list of all available contact methods, visit our Contact Us page.