SYNC - SYNC Phonebook Troubleshooting

iPhone^®

iPhones allow you to select which contact groups you transfer to SYNC. If you have no groups or the incorrect groups selected, this will prevent certain contacts from being downloaded into SYNC. 

To adjust your device's Bluetooth settings:

1. Tap Settings.
2. Choose Bluetooth or Settings.
3. Select General.
4. Tap Bluetooth.
5. Look for "SYNC" or “Ford” with a blue "i" or arrow next to it.
6. Select the "i" or arrow.
7. Tap the checkboxes on All Contacts and any other appropriate groups.

Android^™

1. Open Settings.
2. Select Connections or Connected Devices.
3. Select the gear icon next to "SYNC" or "Ford."
4. Ensure everything is toggled on (i.e., calls, audio, contacts etc.).

Android phones will ask permission for SYNC to access the contacts. There may be a Don’t Ask Again option on the phone that appears multiple times. Select Don’t Ask Again each time you see it.

If you are experiencing an issue with connecting your device to the SYNC system, see the Why is my phone not connecting to SYNC? topic.

If SYNC is not downloading your device's phonebook after performing general troubleshooting:

1. How do I check for SYNC or Digital Experience updates?. 
2. Turn your device off and on, and try again. 
3. How do I use the phonebook?.