Recall Reference Number: 24S79
Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a safety recall for certain 2020-2024 Ford Escape® Plug-in Hybrid Electric Vehicles (PHEV).
Ford is advising customers to immediately refrain from charging their vehicle to maintain a lower charge level in the high voltage battery, reducing the risk of a vehicle fire until a remedy is available.
A manufacturing defect in one or more of the high voltage battery cells may cause the cell to develop an internal short circuit. If this occurs, vehicles will exhibit a Stop Safely Now message and warning icon in the instrument cluster. Vehicles may also exhibit a loss of motive power, increasing the risk of a crash. Vehicles will continue to have 12-volt (V) accessories, steering, and braking control. Vehicles may also exhibit battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.
Once a remedy is available, customers will be notified by mail. Complimentary Pick-Up and Delivery may be provided at participating Ford dealerships.
For questions or concerns about safety recall 24S79, please call us at 866-436-7332. A Ford recall team member will be happy to assist you.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
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