Recall Reference Number: 24S02
Building vehicles you can count on is one of our most important jobs, which is why Ford has issued a recall on certain 2011–2019 Ford Explorer SUVs.
The A-pillar exterior trim, found on either side of the front windshield, may be loose, missing, or become detached from the vehicle. This could create a road hazard for others, increasing the risk of a crash.
To have the A-pillar exterior trim inspected, and replaced, if necessary, you can book your appointment in the Ford app, online, or by calling an authorized Ford dealership. For convenience, a Mobile Technician may be available to inspect and provide service where the owner is at.
Keeping drivers and passengers safe is one of our top priorities. For questions or concerns about the Explorer SUV safety recall 24S02, please call us at 1-866-436-7332. A Ford Recall team member will be happy to assist you.
As always, thank you for being a Ford Owner.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
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