Recall Reference Number: 23S23
The safety of you and your passengers is of utmost importance. That is why we issued a recall on the 360-Degree Camera system and Rear View Camera on the 2020–2023 Ford Explorer® SUV.
When the vehicle is placed in Reverse — or when the 360-degree view is selected — the SYNC® screen may intermittently display an image of blue or black.
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear-view camera. You can check to see if your vehicle is impacted by entering your VIN here.
Your dealer may even be able to send a mobile technician to you, at your convenience. You can book an appointment online or in your Ford app with participating dealers or contact your local Ford Dealer.
If you have any questions or concerns about the Ford Explorer safety recall 23S23, please call us at 1-866-436-7332. A Ford Recall Representative will be happy to assist you.
As always, thank you for being a Ford Owner.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro™ Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at Ford Pro. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. ET.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
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