What You Need to Know About the 2022 Ford Mustang Mach-E® SUV Safety Recall
Recall Reference Number: 22S55
Building vehicles you and your family can count on every day is our top priority, so we are alerting owners to a potential safety issue. In some 2022 Mustang Mach-E® models, the right rear halfshaft may break while driving, which can affect the torque in the transmission. If this happens, the vehicle may roll while in park unless the parking brake is manually engaged.
Owners and lessees with affected vehicles have been contacted directly. You can also check to see if your Mustang Mach-E® is included in this recall by entering your VIN here. Your Ford Dealer will inspect the serial number on your Mustang Mach-E® SUV’s right rear halfshaft and replace it if necessary.
To schedule this inspection, call your Ford Dealer. You can also book an appointment online or in the FordPass® App. If it’s more convenient, a mobile technician can inspect your vehicle wherever you are and if your Mustang Mach-E® requires service, we can pick up, service and return your vehicle with Ford Pickup & Delivery. Your Dealer may also be able to provide a loaner vehicle for you, so please ask about vehicle availability and these service options, which are all available at no charge.
Keeping Ford drivers and passengers safe is our most important job. If you have any questions or concerns about the Mustang Mach-E safety recall, please call 1-866-436-7332 and reference 22S55. A Ford Recall team member will be happy to assist you.
It’s so important to us to keep you and those who ride with you safe, and we are ready to make this right. Thank you for being a Ford Owner.
Frequently Asked Questions
Why are some Mustang Mach-E® models being recalled?
The right rear halfshaft on your vehicle could break while driving.
What is the safety concern with this recall?
The transmission torque to the rear wheels will be lost if the right rear halfshaft breaks. The vehicle will then be unable to remain in park. To prevent unwanted and potentially dangerous rolling, the parking brake must be manually engaged until an inspection of the right rear halfshaft and any necessary repairs can be made.
What will my Ford Dealer do if my Mustang Mach-E® is included in this reacall?
Your Ford Dealer will inspect the right rear halfshaft serial number and if found to be suspect, will replace it at no cost.
How long will this service take?
The mobile inspection will take less than an hour. If a repair is needed, your vehicle will be towed and repaired at your local dealer.
If you want to take your vehicle to the dealership, the inspection will be completed in less than half a day. However, due to service scheduling requirements, it may take longer.
What should I do if my Mustang Mach-E® is included in this recall?
Schedule an inspection by calling your Ford Dealer. You can also book your appointment online or in the FordPass® App. If it’s more convenient, a mobile technician can come to you and if your Mustang Mach-E® requires service, we can pick up, service and return your vehicle with Ford Pickup & Delivery. Your dealer may also be able to provide a loaner vehicle for you, so please ask about vehicle availability and these service options, which are all offered at no charge.
You can continue to drive your Mustang Mach-E®, but you should contact your dealer for an appointment to have your vehicle inspected as soon as possible. Starting now, manually apply the electronic parking brake whenever your Mustang Mach-E® is parked.
Can I get a loaner vehicle?
If a right rear halfshaft replacement is required, your dealer will provide a loaner vehicle, based on availability, at no charge. Please see your dealer for guidelines and limitations.
What if I don’t own my Mustang Mach-E® anymore?
You received this notice because government regulations require us to notify the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you no longer own your Mustang Mach-E® and have contact information for the new owner, please forward this letter to them.
What if I need more help getting my Mustang Mach-E® serviced?
If you have any issues getting your vehicle inspected or repaired promptly and without charge, please contact your Ford Dealer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 or visit ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. You can also contact us at fleet.ford.com. Representatives are available Monday through Friday, 7:00 a.m. to 11:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m. EST.
HEARING IMPAIRED: Dial 1-800-232-5952 (TDD). Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST.