There are different types of Field Service Action programs, including recall programs and Customer Satisfaction Programs.
A recall is conducted to remedy a safety, compliance, or emissions concern. Recalls are Vehicle Identification Number (VIN)-specific programs. There are no expiration dates on Safety Recalls or Safety Compliance Recalls. Also, there are generally no expiration dates on Emission Recalls or Emission Compliance Recalls.
A Customer Satisfaction Program is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific programs. Time and mileage limitations do apply.
Note: To find out if your vehicle is included in a recall, visit ford.com/support and enter your VIN. You can also log in to the Ford app to check for recall alerts. If your vehicle is included in a recall, contact your Ford Dealer to have your vehicle serviced.
Do I have to pay for recall repairs?How do I get removed from a recall mailing list?Can I get a refund for a recall repair?Do you provide a rental car for recalls?
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
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