What should I do if I am having issues with Vehicle Connectivity Settings?

If you are experiencing issues with the Vehicle Connectivity Settings, try the troubleshooting tips below. Follow the steps in the sequence listed and check after each step to see if the issue is resolved.

Tip 1: Perform a key cycle.

  1. Turn the vehicle off.
  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait 2 minutes and ensure the radio display turns off completely.
  5. Restart the vehicle.

Tip 2: Turn off and turn on Connectivity Settings.

  1. Go to the Connectivity Settings menu on your vehicle's SYNC®* screen.
    • Settings > FordPass Connect > Connectivity Settings.
  2. Turn Vehicle Connectivity off.
  3. Wait for 1 minute.
  4. Turn Vehicle Connectivity on again.

Tip 3: Perform a master/factory reset.

  1. Press Settings on your vehicle's SYNC screen.
  2. Tap General.
  3. Press the scroll bar or swipe vertically until you see "Master Reset."
  4. Press Master Reset. A message confirming that all system settings will be erased and reset to factory defaults will appear.
  5. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation. 

If the troubleshooting steps above do not resolve the issue, contact your preferred Ford Dealer for assistance.

Additional Information

How do I enable Connectivity Settings in the vehicle?
I am having issues with the FordPass App. Can you help?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.