How do I request vehicle authorization to use the FordPass®* App?

If you have attempted to activate Remote Commands, but received a pop-up confirming that your vehicle is already activated:

Request Vehicle Access 

Select your FordPass App experience below for more details on how to request vehicle access. 

FordPass App 4.X Experience 

To request authorization access:

  1. Open the FordPass App.
  2. Select Activate Vehicle
  3. Tap Request Authorization if you will be an additional command user.

    Note: A message will be sent to all current activated users and they will receive a message in their account of your request.

Once approved, you will have command access. 

Note: If you want to activate a vehicle and remove all existing activated users, you can perform a Master Reset

FordPass App 5.X Experience 

To request shared access:

  1. Open the FordPass App.
  2. Select Connect to Vehicle
  3. Tap Request shared access if you will be an additional user.

    Notes:

    • A message will be sent to all authorized drivers. 
    • If you want to connect to a vehicle and remove all current users, you can perform a reset

You can check the status of your request by clicking Check My Access Request.

Notes:

Additional Information

How do I approve a request for vehicle access?
Why does my activation show as in progress?
What does activation pending mean?


*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.