Version 1.2.
Last Updated: January 8, 2025
These User Terms for Ford Security Package (“FSP”, or the “Services”), a Ford app Connected Service, together with the Ford App Terms and Conditions (available at Ford App Terms and Conditions), collectively, the “Terms,” constitute the entire agreement regarding the Services between you and Ford Motor Company (“we”, “us” or “Ford”). Please review carefully; these Terms are legally binding.
A Few Important Points:
Initial Requirements
Plan Activation. You must download the Ford app and have an active Ford account to activate and utilize the Services. You must also add the applicable vehicle to your Ford app Garage to associate it to your account, complete the modem activation steps, and enable push notifications in order to receive alerts.
Please visit www.ford.com/connectedservices for Services activation and cancellation. As part of the enrollment process, you will be required to share personal information such as phone number, email address, home address, name, vehicle make, vehicle model, vehicle year, vehicle color, and VIN if you have not already done so during account creation. Enrollment is required before you can use the Services.
A credit card is not required for the one-year FSP plan included with the purchase of the vehicle.
Vehicle Activation. Upon FSP plan activation, the Factory Reset function within the vehicle will require confirmation through the Ford app and mobile device authentication. If you do not have a passcode or biometric log-in authentication enabled on your mobile device, then only confirmation in the Ford app is needed to enable a Factory Reset. Once confirmed, the Factory Reset function will be available for a limited time period. If you transfer vehicle ownership, including selling or trading in the vehicle, you must complete a Factory Reset and cancel your FSP plan.
In order to complete FSP plan activation, please ensure your Vehicle Connectivity Settings are set to “ON” in your vehicle (go to in-vehicle screen, select ‘Settings’, select ‘Connectivity’ to locate ‘Vehicle Connectivity’). Note, the ability to turn off Vehicle Connectivity Settings will be disabled upon FSP plan activation.
One-Year Plan Included
Customers who purchase or lease eligible Ford vehicles will receive the FSP plan included for one-year with vehicle purchase. There is only one included FSP plan per eligible VIN. The FSP plan period starts on your vehicle’s New Vehicle Warranty start date, and not your activation date. Failure to promptly activate your FSP plan will result in lost time under your plan. For example, if you activate your FSP plan 60 days after your vehicle’s New Vehicle Warranty start date, you will only be able to utilize the Services for the subsequent 304 days, at which time your one-year plan will expire. If you resell your vehicle to a third party prior to the expiration of your one-year FSP plan, any remaining portion of the FSP plan will be available for enrollment and activation by the subsequent owner. In order to continue using the Services at the end of your one-year FSP plan, you must purchase a subscription for the Services.
If a vehicle is reported as stolen and you have activated FSP, the Call Center will continue to monitor SVS system to locate your vehicle and work with law enforcement until your FSP plan expires, you cancel your FSP plan, or the vehicle changes ownership and the new owner cancels their FSP plan.
Vehicle Resale within one year of New Vehicle Warranty start date. If you purchase an eligible Ford vehicle as a secondary owner within this one year period, you will be able to enroll in FSP for the remainder of the one year period by following the Plan Activation instructions above. Your consent to these Terms, including the Limited Warranty Benefit, is required to activate FSP.
Call Center & Sharing of Information
Concentrix Corporation (“Concentrix”) is Ford’s vendor for the Services’ North American call center (“Call Center”). By signing up for the Services, you are directing Ford to share your information (including, without limitation, name, contact information and vehicle configuration) with Concentrix for purposes of vehicle tracking, facilitating Start Inhibit to disable your vehicle, and communication with local law enforcement, as well as validating your identity and your vehicle. You acknowledge and authorize Concentrix to contact you for the purpose described above via SMS, email, or telephone (including pre-recorded messages) using an autodialer even if you are on the “National Do Not Call List”. Message and data rates may apply. You also acknowledge that your information and information about your vehicle, including its current location, may be shared with law enforcement once your vehicle is placed in vehicle tracking mode.
Concentrix will work with law enforcement agencies only and will not share vehicle location data or your personal information with any private investigators or companies. Data access requests should be directed to svshelp@ford.com. The Call Center does not provide emergency services. Customer calls to the Call Center with exigent circumstances will be directed to law enforcement.
You can reach the Call Center at 1-866-861-0420 for General Assistance and 1-866-861-0419 for Stolen Vehicle Services.
Secure Alerts
If a Theft Protection Alert (an “Alert”) is triggered on your enrolled vehicle, the vehicle will start transmitting to Ford available vehicle data (such as make, model, VIN) as well as vehicle location data for twenty-four (24) hours, subject to vehicle connectivity and network availability. An Alert may be triggered by a detected potential break in, movement/incline in the vehicle position, inconsistent location information, an open door, or a factory reset attempt.
You will receive Alerts via push notification via your Ford app. If you dismiss the Alert, the vehicle location data being stored will be removed from Ford’s cloud in 30 days and no additional data will be collected in connection with that event.
If the Alert is opened and you initiate communication with the Call Center via the Ford app, the vehicle data being stored in Ford’s cloud will be shared with our Call Center. If you ignore the Alert, the data will continue to be collected and stored in Ford’s cloud, where location data will be deleted after 30 days, and all other data will remain for up to ten (10) years, after which it will be deleted.
Once an Alert is triggered, location data will be stored in Ford’s cloud for thirty (30) days and then deleted, unless the Call Center initiates vehicle tracking (an “Active Case”). If there is an Active Case, in which case this data will be stored until the case is closed, and once closed, the data will be retained for up to ten (10) years, after which it will be deleted. For more information on vehicle data retention and privacy, please review the Connected Vehicle Privacy Notice, available at: www.ford.com/help/privacy/#connectedvehicleprivacynotice
If you are unsure as to why you received an Alert, for your safety, always use caution and good judgment when investigating any Alert from your vehicle to prevent confrontations and/or endangering yourself.
Start Inhibit
When you activate Start Inhibit in your Ford app, the engine of the associated vehicle will not start. It is still possible to engage the vehicle in Accessory Mode for the sole purpose of deactivating Start Inhibit. Deactivate the Start Inhibit on your Ford app or your in-vehicle screen in order to start the vehicle engine.
If between the activation and deactivation of Start Inhibit feature you lose network connectivity, the Ford app stores a code locally on your mobile device which you will be prompted to enter into the in-vehicle screen upon pressing the start button to activate the electrical system. If your mobile device loses network connectivity and loses power, you will not be able to deactivate Start Inhibit and start the engine until your mobile device is charged.
If a Start Inhibit command is sent to your vehicle, and the vehicle is in operation, the command will activate when the vehicle is turned off.
If multiple users share a vehicle with a FSP plan, any authorized user can deactivate Start Inhibit and receive the deactivation code via your Ford app.
Stolen Vehicle Services
Communicating with the Call Center and Law Enforcement. You must provide an active law enforcement case number, police report number, or crime report number to the Call Center before it can engage with law enforcement and vehicle tracking can begin or Start Inhibit can be initiated by the Call Center. The Call Center will independently verify the information you provide with the applicable law enforcement agency as part of the authentication and verification process.
After an Alert is opened and you have contacted the Call Center either through the “Call Us” button in your Ford app or you have reported your vehicle as stolen through your Ford app, the Call Center will be prompted to access your vehicle’s location data and subscription enrollment data. You will have to confirm your identity based on information that you have submitted in the Ford account creation process. This is done to verify that an authorized user is reporting the vehicle as stolen. Any authorized user to the FSP-enrolled vehicle will have access to alerts and the ability to contact the Call Center to report the vehicle as stolen.
Vehicle location tracking and/or Start Inhibit will be activated by the Call Center only after verification of the police report and customer authentication. Once vehicle tracking has been enabled, Factory Reset will be completely disabled.
A dedicated phone number will be available to contact the Call Center. The Call Center can be contacted from within the Ford app as well as through a phone call made outside the app.
Call Center agents are available 24/7, 365 days a year and can communicate in English, Spanish, or Canadian French.
Recovery Mode. Vehicle tracking will be deactivated by the Call Center once your vehicle has been confirmed as recovered by you (subject to customer authentication) or the applicable law enforcement agency.
Unrecovered Vehicle. If your vehicle is determined to be not recoverable, we will stop tracking your vehicle with your consent, when the service period ends or is terminated. Please see Appendix A, Limited Warranty Deductible Benefit, for your options in the event that your vehicle suffers damage or is not recovered and you file a successful claim with your insurance company.
FSP Disclaimers and Limitations
Ford, its affiliates and suppliers have no liability to you for your use of the Services, and are not liable if the vehicle is damaged, unrecovered, not able to be tracked, or for your use of Start Inhibit.
The ability to activate and deactivate Start Inhibit requires that your mobile device is connected to a cellular or wi-fi network with the battery charged.
There is no guarantee law enforcement will be successful in recovering your stolen vehicle. FSP is dependent on law enforcement agency cooperation and may be subject to varying participation by those agencies in the U.S. and Canada.
The availability of vehicle location data and remote commands (such as Start Inhibit) is dependent on cellular and GPS connectivity with the vehicle and/or the Ford app. Tracking and remote commands can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings. If for any reason, the vehicle loses connectivity, whether it be through deliberate tampering with the vehicle or otherwise, the Call Center will not be able to track the vehicle’s location.
It is possible that you may receive “false positive” alerts. For example, alerts can be triggered by innocuous sources such as unexpected movement, trucks, heavy traffic, wind, weather, etc.
FSP is not available for Over Seas Military Company sold vehicles nor vehicles enrolled as fleet vehicles. FSP is an available feature for retail customers of properly equipped vehicles only. Commercial customers should refer to Ford Pro for available connected vehicle services.
The Call Center will not enable any remote features or functionality on a vehicle beyond Start Inhibit. The Call Center will only communicate with law enforcement to provide vehicle location information to assist in the recovery of a stolen vehicle.
The Call Center will not be able to work with Mexican Law Enforcement Agencies if a vehicle registered in the U.S. or Canada crosses the U.S./Mexico border into Mexico. Please contact us in this situation for any available options.
FSP is not part of the Perimeter Alarm System or Passive Anti-Theft System.
FSP does not offer roadside assistance or collision assistance. Customers can find out more about those services at the following locations:
FORDSECURE STOLEN VEHICLE SERVICES
DEDUCTIBLE REIMBURSEMENT LIMITED WARRANTY INFORMATION
Section A — Vehicle Registration Schedule
VIN (“Vehicle”): Refer to the Connected Services Page in Your Ford app Account Subscription Date: Refer to the Connected Services Page in Your Ford app Account
Section B — Warranty Benefit & Terms
Warranty Benefit: Insurance deductible incurred, up to $2,500
Warranty Term: Refer to the Connected Services Page in Your Ford app Account
Warranty Expiration Date: Refer to the Connected Services Page in Your Ford app Account FordSecure Subscription Price: Refer to the Connected Services Page in Your Ford app Account
This Limited Warranty begins on the Subscription Date as indicated on the Connected Services Page in Your Ford app Account. This Limited Warranty ends on the Expiration Date indicated on the Connected Services Page in Your Ford app Account, unless otherwise first terminated. THIS AGREEMENT IS A PRODUCT LIMITED WARRANTY AND IS NOT INSURANCE. ANY IMPLIED WARRANTIES ARISING UNDER THIS LIMITED WARRANTY ARE LIMITED TO THE WARRANTY TERM STATED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY PROVIDES ONLY THE WARRANTY BENEFIT IDENTIFIED HEREIN, WHICH IS INTENDED TO COVER CERTAIN INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE FAILURE OF THE FORDSECURE PRODUCT TO PERFORM AS INTENDED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE PURCHASE OF FORDSECURE IS VOLUNTARY AND IS NOT A REQUIREMENT FOR THE PURCHASE, LEASE OR FINANCING OF A COVERED VEHICLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
LIMITED WARRANTY
Warrantor promises to reimburse the Warranty Holder the Warranty Benefit set forth above in accordance with the terms and conditions listed on the following pages if: (i) FordSecure fails to assist in the recovery of the Vehicle following a theft; (ii) the Warranty Holder has utilized Ford’s stolen vehicle services in furtherance of the recovery of their vehicle (as further outlined in the section titled “Stolen Vehicle Services” on the cover page to this Limited Warranty) and (iii) the Warranty Holder is obligated to pay an insurance deductible associated with the theft of the Vehicle (“Warranty Claim”).
Section C — Disclosure Information
By enrolling in the Ford Security Package, I acknowledge that the information noted above, as specified on the Connected Services Page in Your Ford app Account, is, true and accurate and that I have read the terms and conditions listed on the following pages and I understand and agree to all of the provisions herein; and further, I understand that this Limited Warranty will only be active if there is a valid and active FordSecure subscription in effect with respect to the Vehicle and no Warranty Benefits will be required if there is no valid and active FordSecure subscription applicable to the Vehicle.
FORDSECURE STOLEN VEHICLE SERVICES DEDUCTIBLE REIMBURSEMENT LIMITED WARRANTY — TERMS AND CONDITIONS
Definitions
The following terms shall be ascribed the following meanings when referenced in this Limited Warranty and appearing in capital letters.
Warranty Information & Conditions
Limitations and Exclusions
Warranty Claims Procedures
In the event that Your Vehicle is stolen, You must adhere to the following instructions. Your failure to follow these instructions may result in the denial of Your Warranty Benefit. Within 30 days of the finalization of Your insurance claim resulting from the theft of the Vehicle, You must contact the Warranty Administrator by calling 1-866-861-0419 to report the insurance claim. The Warranty Administrator will subsequently provide You access to submit the following information:
Cancellation
This Limited Warranty is non-cancellable.
Dispute Resolution & Arbitration
Either You or We may choose to have any dispute related to this Agreement decided by binding arbitration. You agree not to consolidate or group Your dispute with other arbitrations or disputes concerning this Agreement or the solicitation or sale of any vehicle protection product. You agree that You will not participate in any class arbitration concerning this Agreement or the solicitation or sale of any vehicle protection product. You or We may contact the National Arbitration Forum at 1-800-474-2371 or www.arb-forum.com to begin arbitration. You may obtain the National Arbitration Forum rules (the “Rules”) from the National Arbitration Forum. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. We will pay Your reasonable arbitration fees and expenses that are in excess of $125. You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If we request arbitration, We will pay the filing fee. This Agreement is subject to the Federal Arbitration Act (9 U.S.C section 1 et. seq.) and the arbitration decision shall be in writing with a supporting opinion.
State Regulatory Disclosure
In Alabama, Arizona, Arkansas, California, Colorado, Hawaii, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, Ohio, Oregon, South Carolina, Tennessee, Virginia, Washington, and Wisconsin, Obligations of the Warrantor under this Limited Warranty are insured under a warranty reimbursement policy issued by The American Road Insurance Company, P.O. Box 6045, Dearborn, Michigan 48121, 800-233 5819. If the Warranty Benefit is not provided by Warrantor within 60 days after all claim requirements have been met, the Warranty Holder may apply for reimbursement directly to The American Road Insurance Company via the address or phone number listed above. In all other states, performance under this Limited Warranty is backed by Our full faith and credit.
State Regulatory Disclosures
The following state specific disclosures apply in addition to the foregoing terms and conditions. The foregoing terms and conditions of this Limited Warranty shall apply to the fullest extent permitted by law; however, in the event of a conflict between the terms and conditions of this Limited Warranty and the state specific disclosures set forth below, the state specific disclosures shall govern.
California: This Vehicle Protection Product may be offered at the time of sale with new and used vehicles. This Agreement is a product Warranty and not insurance. It is not subject to state insurance laws but is subject to state law concerning Warranties. To be eligible for this Warranty, the Warranty Holder must have comprehensive insurance coverage on the Vehicle that is protected by the anti-theft device. The definition of “Warranty Benefit” is deleted and replaced with the following: “Warranty Benefit shall mean the difference between the actual cash value of the stolen vehicle and the vehicle’s replacement cost, temporary vehicle rental expenses, reimbursement for insurance policy deductible, and registration fees and taxes on a replacement vehicle or a fixed amount for those benefits.”
Florida: Our license number is 42722. The Warranty Benefit provided under this Agreement represents vehicle protection expenses which may not duplicate any benefits paid or payable under your primary motor vehicle insurance coverage and which are intended to provide all benefits allowed by applicable law, subject to the terms of this Agreement. You must purchase and maintain for the full term of this coverage and Agreement, automobile physical damage theft insurance on the Vehicle for limits at least equal to the Actual Cash Value of the Vehicle. Failure to do so may void this Limited Warranty. Claims must be filed within 90 days of the insurance settlement date, or the claim may be void. The Warranty Holder may transfer the remaining coverage of the Covered Vehicle under this Agreement, subject to a $40 transfer fee made payable to Contract Administrator, if Warranty Holder or the transferee of this Agreement initiates the transfer process and provides the following items to admin within 60 days of the vehicle sale: a letter, signed by the Warranty Holder, transferring this Agreement to the transferee; the name and address of the transferee; and payment of the $40 transfer fee. Warranty Holder may not transfer coverage if the Covered Vehicle becomes a Branded Vehicle or is repossessed. The Cancellation section applies to the original purchaser only. If the Selling Dealer or Warrantor/Contract Administrator (collectively referred to as “We” or “Us”) receives a written cancellation request, including a copy of the Agreement and proof of payment, on or before the 60th day from the Signature Date, We or the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. If We or the Selling Dealer receives a written cancellation request, including a copy of Your Agreement and proof of payment, after the 60th day from the Signature Date We or the Selling Dealer will divide the purchase price You paid for the Agreement by the number of months of coverage provided by this Agreement. We or the Selling Dealer will multiply this dollar amount by the remaining unused months and refund this amount (“Pro Rata basis”) to Warranty Holder or Warranty Holder’s lender, minus a processing fee equal to (i) 10% of the Pro Rata refund amount or (ii) $50, whichever is less. If this Agreement expires under the time limitation or a Claim has been paid, Warranty Holder is not entitled to a refund. The rate charged for FordSecure is not subject to regulation by the Florida Office of Insurance Regulation.
Hawaii: Unresolved complaints concerning a registered warrantor or questions concerning the regulation of a warrantor may be addressed to the Hawaii Department of Commerce and Consumer Affairs at P.O. Box 3614, Honolulu, HI 96811 (808) 586-2790.
Indiana: This Agreement is not insurance and is not subject to Indiana insurance law.
Massachusetts: THIS AGREEMENT IS A PRODUCT WARRANTY AND IS NOT INSURANCE.
Mississippi: This Warranty is regulated by the Mississippi Motor Vehicle Commission, 1755 Lelia Drive, Suite 200, Jackson, MS 39216, 601-987-3995.
New Jersey: THIS AGREEMENT IS A PRODUCT WARRANTY, NOT INSURANCE, AND IS UNDER THE PURVIEW OF THE DIVISION OF CONSUMER AFFAIRS. Any questions about the warranty may be directed to the Division of Consumer Affairs which may be contacted at 124 Halsey Street, Newark, New Jersey 07101, (973) 504-6200, www.njconsumeraffairs.gov. Any questions about the warranty reimbursement policy may be directed to the Department of Banking and Insurance at 20 West State Street, PO Box 325, Trenton, NJ 08625, (800) 446-7467, www.state.nj.us/dobi/index.html.
Ohio: This vehicle protection product warranty is not subject to the insurance laws of this state, contained in Title XXXIX of the Ohio Revised Code. This Warranty may not include all of the benefits or protections of an insurance policy that includes theft coverage issued by an insurer authorized to do business in Ohio.
Oregon: The Arbitration section is replaced in its entirety by: The Parties may agree that all individual, class action or other claims or disputes arising from or relating to this Agreement, whether in contract, tort, pursuant to statute, regulation, ordinance or in equity or otherwise and whether Your dispute is with the Administrators/Obligor, Selling Dealer or the Insurance Company listed in the Settlement section, will be settled by impartial arbitration. To initiate arbitration, You must notify Claims Administrator in writing of your desire to submit your issue to arbitration. You are responsible for providing Claims Administrator with at least three (3) proposed arbitrators. Claims Administrator has the right to question the proposed arbitrators to confirm neutrality and select any of the three (3) to act as the Arbitrator. If Claims Administrator demonstrates that none of the three (3) proposed arbitrators are neutral, the Arbitrator will be appointed in accordance with O.R.S. § 36.645. The Arbitrator is responsible for setting the ground rules and procedures for the arbitration. The arbitrator’s decision is nonbinding unless the Parties agree otherwise. The parties will and share the cost of arbitration equally, unless the Arbitrator directs otherwise. Arbitrations will take place under the laws of the state of Oregon and will be held in the registered customer’s county or any other county in Oregon agreed upon by both Parties. Unresolved complaints concerning a registered warrantor or questions concerning the regulation of a warrantor may be addressed to the Oregon Insurance Division, Consumer Advocacy Unit at 350 Winter St, NE, Room 440, P.O. Box 14480, Salem, OR 97309-0405, 503-947-7984 or 888-877-4894.
South Carolina: This Agreement is not insurance and payments or reimbursement under this Agreement may not exceed five thousand ($5,000) dollars.
Virginia: If any promise made in the Agreement has been denied or has not been honored within sixty (60) days after Your request, You may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.
Washington: This guarantee, issued by Ford Motor Service Company, is considered to be a Protection Product Guarantee subject to the requirements of Chapter 48.110 RCW. Wherever the terms “Warranty” or “Agreement” appear in this document, they shall be replaced with the term “Guarantee.” Wherever the term “Warranty Holder” appears in this document, it shall be replaced with the term “Guarantee Holder.” Wherever the term “Warrantor” appears in this document, it shall be replaced with the term “Guarantor.” Wherever the term “Warranty Benefit” appears in this document, it shall be replaced with the term “Guarantee Benefit.” The Guarantor of this Guarantee is Ford Motor Service Company, P.O. Box 6045, Dearborn, Michigan 48121. The Guarantorʼs obligations to the Guarantee Holder under this Guarantee are guaranteed under a Washington approved contractual liability insurance policy issued by The American Road Insurance Company, P.O. Box 6045, Dearborn, Michigan 48121, 800-233-5819. Guarantee Holder, as a Protection Product Guarantee Holder, is entitled to apply directly and without delay to the reimbursement insurance company, The American Road Insurance Company, for payment or performance due.
Wisconsin: The Dispute Resolution and Arbitration section is replaced in its entirety by the following: You and We must mutually agree to have any dispute related to or arising from this Agreement, or the solicitation or sale of the Vehicle Protection Product or reimbursement and related coverages under this Agreement decided by binding arbitration. You or We may contact the National Arbitration Forum at 1-800-474-2371 or www.arb-forum.com to begin arbitration. You may obtain the National Arbitration Forum rules (the “Rules”) from the National Arbitration Forum. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. We will pay Your reasonable arbitration fees and expenses that are in excess of $125. You may employ an attorney to represent You in the Arbitration, but an attorney is not required. We will not pay Your attorney fees if You use an attorney. If We request arbitration, We will pay the filing fee. This Agreement is subject to the Federal Arbitration Act (9 U.S.C. section 1 et. seq.) and the arbitration decision shall be in writing with a supporting opinion.
Wyoming: All parties agree to have all disputes arising out of this Agreement settled via arbitration in accordance with the Wyoming Arbitration Act.
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