Why is the Smart Hitch feature no longer working in the Ford app?

As of Feb. 28, 2023, the Smart Hitch and Onboard Scales features are no longer available in the Ford app. However, you will still have access to the features when using your in-vehicle SYNC* screen. 

For more information on in-vehicle functionality, take a look at our Onboard Scales and Smart Hitch how-to video. 

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.