What do I do if the charging cable is stuck in my Ford electric vehicle?
If it appears that the charging cable is stuck in your Ford electric vehicle at a DC Fast Charger, follow the steps below to remove the cord from your charging port.
Unplugging the Charging Cable
- Press the unlock button next to your vehicle's charging port to stop the charge session and unlock the cable.
- The charge status indicator will change from blue to white when charging completes.
- There will be an audible unlocking sound as the charge port unlocks.
Note: If your vehicle continues to charge, or if the charge port does not unlock, press the vehicle unlock button on your key fob, Phone As A Key device (if equipped), or inside your vehicle. Then press the charge port unlock button again.
- If the cord is still coupled to your vehicle, hold down the button on the plug handle and push in towards the plug. You may hear an audible click.
- Firmly pull out the cord.
If the cord is still unable to be removed, visit the "DC Charging - Stop Charging" section of your Owner's Manual to review the manual release procedure specific to your vehicle.