Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2023 Ranger
More Vehicle Topics

2023 Ford Ranger

More Vehicle Topics Video Library

Ranger Trail Control

Ranger Trail Control

Cleaning The Windshield Wipers

Cleaning The Windshield Wipers

Ranger Jump Starting

Ranger Jump Starting

Towing Capacity

Towing Capacity

Welcome To Your New Ford Ranger

Welcome To Your New Ford Ranger

Ranger Trail Control

Ranger Trail Control

Cleaning The Windshield Wipers

Cleaning The Windshield Wipers

Ranger Jump Starting

Ranger Jump Starting

Towing Capacity

Towing Capacity

Welcome To Your New Ford Ranger

Welcome To Your New Ford Ranger

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Towing With Ranger

Towing With Ranger

Using UNDER-SEAT Storage

Using UNDER-SEAT Storage

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

How To Switch Drive Modes With The Terrain Management System On Ranger

How To Switch Drive Modes With The Terrain Management System On Ranger

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Ranger Bumper Tow Rating

Ranger Bumper Tow Rating

The Payload Capacity On Ranger

The Payload Capacity On Ranger

Determining Proper Weight Distribution

Determining Proper Weight Distribution

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2023 Ford Ranger How-To & Info Videos | Ford Owner Support