HOW IT WORKS

Select vehicle owners can schedule one-on-one lessons with one of our vehicle pros. Let us know what you want to learn, and we’ll call you via video chat to walk you through it

SCHEDULE

CHOOSE A DATE AND TIME

Appointments are 30 minutes long and available Tuesday through Saturday.

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TOPICS

SET AN AGENDA

Choose from a list of vehicle-specific topics. If your topic isn’t listed, just type it in.

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CONFIRM

SAVE THE DATE

Save the calendar invite and we’ll give you a call at appointment time.

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CONNECT

BUCKLE YOUR SEATBELT

Before your scheduled appointment, hop in your vehicle. You’ll receive a text with a link to call your expert.

A Ford owner holding their phone and loading the Guided Virtual Tour on their phone next to the SYNC screen in their car

FREQUENTLY ASKED QUESTIONS

There's a lot to learn. Here's a few places to start.

WHAT IS A GUIDED VIRTUAL TOUR?

A Guided Virtual Tour is a 30-minute one-on-one live video call with a Ford vehicle expert. They can walk you through the features and functions of you new vehicle. You can specify beforehand items you would like to review, or you can wait until the session and ask questions live.

CAN I MAKE AN APPOINTMENT BEFORE MY VEHICLE ARRIVES?

Yes, as soon as you receive a VIN you can schedule a session on the website. However, you must physically have your vehicle at your appointment time.

HOW MUCH DOES IT COST?

This service is complimentary to Ford owners.

HOW MANY TIMES CAN I DO A GUIDED VIRTUAL TOUR?

Right now, there is no limit on how many times you can participate in a tour.

WHAT CAN AN AGENT HELP ME WITH?

The agents can answer questions about the features and functions of your vehicle.

WHAT VEHICLES CAN PARTICIPATE IN THE GUIDED VIRTUAL TOUR?

The Guided Virtual Tour is currently available for select 2021 and 2022 model year vehicles.

WHAT IF I NEED TO RESCHEDULE MY APPOINTMENT?

When you scheduled your appointment, you should have received a confirmation email. Scroll to the bottom of that email and select “cancel appointment”.

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