Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
2021 Chassis Cab
PRODUCTIVITYHelp improve your business operations with Ford Telematics™ software that delivers manufacturer-grade information, insights and solutions right to your fingertips. Key benefits include:
For more information, please call 1-833-811-3673, email FCS1@ford.com or visit commercialsolutions.ford.com.
...lessGain seamless and secure access to your vehicle data through our open platform, the Transportation Mobility Cloud (TMC). Key features include:
Aftermarket equipment shown.
*FordPass Connect, an optional feature on select vehicles, is required for certain remote features and requires the FordPass App and FordPass Connect service (see App Terms for details). Service for 2021 and later model years includes a 1-year trial for remote features. Excludes Wi-Fi hotspot and starts with original vehicle sales date (after which, fees may apply). Connected service and related feature functionality is subject to compatible AT&T network availability. Evolving technology/cellular networks may affect functionality and availability, or continued provision of some features, prohibiting them from functioning. Certain restrictions, 3rd-party terms or message/data rates may apply.
Aftermarket equipment shown.
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