Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Control for EVOLVE Rear Seat Entertainment System

                  Remote Control for EVOLVE Rear Seat Entertainment System

                  SKU: VNL7Z18C908A

                  $29.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 2nd-Row Seat

                  SKU: LB5Z7811600BB

                  $170.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2023-2025 Black 2-Piece Front Tray Style Floor Liner for Use with Vinyl Flooring

                  Transit 2023-2025 Black 2-Piece Front Tray Style Floor Liner for Use with Vinyl Flooring

                  SKU: NK4Z1613086AB

                  $135.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Aeroskin Black Smoke Hood Deflector

                  Bronco 2021-2025 Aeroskin Black Smoke Hood Deflector

                  SKU: VM2DZ16C900A

                  $89.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  SKU: 302230

                  $31.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  SKU: M1225B1

                  $62.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  F-150 2011-2017 5.0L Coyote Cam Cover Ball Stud Kit

                  SKU: M6067BF150

                  $28.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  VALVE COVER HOLD DOWN MINI-NUTS: CHROME

                  VALVE COVER HOLD DOWN MINI-NUTS: CHROME

                  SKU: 302315

                  $22.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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