Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  VALVE COVER HOLD DOWN WING NUTS:BLACK CRINKLE FINISH

                  VALVE COVER HOLD DOWN WING NUTS:BLACK CRINKLE FINISH

                  SKU: 302326

                  $30.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  SKU: 302339

                  $21.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Ford Black and Chrome Wheel Center Cap Kit

                  Ford Black and Chrome Wheel Center Cap Kit

                  SKU: M1096KBCC

                  $26.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 UVS 100 Custom Sunscreen

                  F-150 2021-2025 UVS 100 Custom Sunscreen

                  SKU: VML3Z78519A02A

                  $109.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Matte Black Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Matte Black Liftgate Lettering

                  SKU: VN1PZ9942528BE

                  $59.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Bronco 4Dr 2021-2025 Floor Liner for Vinyl Flooring

                  Bronco 4Dr 2021-2025 Floor Liner for Vinyl Flooring

                  SKU: M2DZ7813300BA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  Explorer 2021-2025 Black Floor Liners 4 Piece Set

                  SKU: MB5Z7813086AC

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Thule X-Large Rack Mounted Cargo Box

                  Thule X-Large Rack Mounted Cargo Box

                  SKU: VM1PZ7855100H

                  $799.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Molded Splash Guards Front Pair

                  Bronco 2021-2025 Molded Splash Guards Front Pair

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                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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