Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  SKU: MJ8Z5813300AA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  Expedition 2021-2024 4pc All Weather Floor Liner Tray

                  SKU: ML1Z7813300AB

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Front Molded Splash Guards with Ford Oval Logo

                  Super Duty 2017-2022 Front Molded Splash Guards with Ford Oval Logo

                  SKU: HC3Z16A550CB

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2024 4pc All Weather Floor Liner Tray

                  Edge 2015-2024 4pc All Weather Floor Liner Tray

                  SKU: HT4Z5813300AA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 4pc Floor Liners for Carpet Flooring

                  Bronco Sport 2021-2025 4pc Floor Liners for Carpet Flooring

                  SKU: MP1Z7813300AB

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2015-2025 Molded Splash Guards Front Pair

                  Transit 2015-2025 Molded Splash Guards Front Pair

                  SKU: EK3Z16A550AB

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  Mustang 2005-2014 8.8" Axle Bearing and Seal Kit

                  SKU: M1225B1

                  $62.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer 0.350"

                  Mustang 1967-1995 302/351W Crankshaft Pulley Spacer 0.350"

                  SKU: M8510A351

                  $66.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  Edge 2019-2024 Molded Splash Guards Rear Pair

                  SKU: KT4Z16A550AA

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
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