Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2021 GEN 3 Coyote 460HP Automatic Transmission Crate Engine

                  Mustang 2018-2021 GEN 3 Coyote 460HP Automatic Transmission Crate Engine

                  SKU: M6007M50CAUTO

                  $11,635.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2015-2017 5.2L Aluminator 5.2 XS Crate Engine

                  Mustang 2015-2017 5.2L Aluminator 5.2 XS Crate Engine

                  SKU: M6007A52XS

                  $29,145.00

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                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

                  2015-2024 F-150 18"x7.5" MATTE BLACK SINGLE WHEEL

                  SKU: M10071875MB

                  $360.00

                  Shipping: Ships by Jun 10
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                  Bronco M210 Painted Half Shaft Kit

                  Bronco M210 Painted Half Shaft Kit

                  SKU: M3429BR

                  $440.00

                  Shipping: Ships by Jun 10
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                  Mustang Ford Performance Dash Emblem

                  Mustang Ford Performance Dash Emblem

                  SKU: M1447A

                  $75.00

                  Shipping: Ships by Jun 10
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                  BRONCO 2021-2023 M210 Front Drive Unit 4.46 Ratio

                  BRONCO 2021-2023 M210 Front Drive Unit 4.46 Ratio

                  SKU: M3002446BF

                  $2,025.00

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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

                  SKU: M1827PARK

                  $35.00

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                  Focus-ST 2014-2018 Quaife Torque Biasing Differential Installation Kit

                  Focus-ST 2014-2018 Quaife Torque Biasing Differential Installation Kit

                  SKU: M4026FA

                  $100.00

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                  BRONCO/RANGER M220 REAR RING GEAR AND PINION 4.70 RATIO

                  BRONCO/RANGER M220 REAR RING GEAR AND PINION 4.70 RATIO

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