Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing Center Cap

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                  $29.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  Ford Performance Black Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSB

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                  Pickup: Free at Dealer
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                  Mustang 1986-2001 10.5" Pressure Plate Bolt and Dowel Kit

                  Mustang 1986-2001 10.5" Pressure Plate Bolt and Dowel Kit

                  SKU: M6397A302

                  $20.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  SKU: M1096KRA

                  $65.00

                  Shipping: More inventory coming soon
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                  Mustang Cobra 1996-1998 Intake Plaque

                  Mustang Cobra 1996-1998 Intake Plaque

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                  $15.00

                  Shipping: Ships by Apr 24
                  Pickup: Free at Dealer
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                  Mustang 1979-2014 Ford Performance Lug Nut Kit

                  Mustang 1979-2014 Ford Performance Lug Nut Kit

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                  $15.00

                  Shipping: More inventory coming soon
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                  $20.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

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                  Shipping: Ships by Apr 24
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