Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  DIPSTICK KIT: ALUMINUM ANODIZED HANDLE, EMBOSSED FORD LOGO

                  DIPSTICK KIT: ALUMINUM ANODIZED HANDLE, EMBOSSED FORD LOGO

                  SKU: 302400

                  $44.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  SKU: M1820FPORRHD

                  $350.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Pony Emblem Wheel Center Cap

                  Mustang 2015-2024 Pony Emblem Wheel Center Cap

                  SKU: M1096O

                  $37.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M210 FRONT DRIVE UNIT RING GEAR AND PINION

                  BRONCO M210 FRONT DRIVE UNIT RING GEAR AND PINION

                  SKU: M4209470BF

                  $370.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  Ford Performance License Plate Frame-Black Stainless Steel

                  Ford Performance License Plate Frame-Black Stainless Steel

                  SKU: M1828SS304BK

                  $40.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  GT350R EXTENDED WHEEL STUD AND NUT KIT

                  SKU: M1107F

                  $280.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2024 Rear Lowering Kit

                  F-150 2021-2024 Rear Lowering Kit

                  SKU: M3000HB

                  $220.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  SKU: 302339

                  $21.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  Ford Racing Center Cap

                  Ford Racing Center Cap

                  SKU: M1096FR

                  $29.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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