Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

SKU: M5230M8TC

$1,075.00

Shipping: Ships by May 22

Pickup: Free at Dealer

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Mustang 2011-2021 Coyote 5.0/5.2L Road Race Oil Pan

Mustang 2011-2021 Coyote 5.0/5.2L Road Race Oil Pan

SKU: M6675M52RR

$1,925.00

Shipping: Ships by May 22

Pickup: Free at Dealer

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Mustang 2015-2023 2.3L EcoBoost Cat-Back Touring Exhaust System with Chrome Tips

Mustang 2015-2023 2.3L EcoBoost Cat-Back Touring Exhaust System with Chrome Tips

SKU: M5200M4TCA

$1,860.00

Pickup Required

Pickup: Free at Dealer

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