Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Tow Wiring Kit

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                  $135.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

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                  $295.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Ford Performance License Single Plate

                  Ford Performance License Single Plate

                  SKU: M1828FPONE

                  $15.00

                  Shipping: Ships by May 5
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                  ARB TRED PRO RECOVERY BOARDS

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                  $275.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 2018-2020 10pack Ford Performance Decal

                  Mustang 2018-2020 10pack Ford Performance Decal

                  SKU: M1820FP

                  $15.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  $875.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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