Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 RAPTOR R WHEEL KIT 17“ X8.5”

                  F-150 RAPTOR R WHEEL KIT 17“ X8.5”

                  SKU: M1007KFRR

                  $2,730.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2024 RANGER 2.3L ECOBOOST PERFORMANCE CALIBRATION

                  2024 RANGER 2.3L ECOBOOST PERFORMANCE CALIBRATION

                  SKU: M9603REBA

                  $850.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  2022-2024 MAVERICK HEADLAMP KIT - SMOKED LENS

                  SKU: M13008MVH

                  $1,390.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 IRS Knuckle Kit with Toe Bearing

                  Mustang 2015-2024 IRS Knuckle Kit with Toe Bearing

                  SKU: M5970M

                  $580.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2018+ 5.0L 4V TI-VCT Coyote Camshaft Drive Kit

                  Mustang 2018+ 5.0L 4V TI-VCT Coyote Camshaft Drive Kit

                  SKU: M6004A5018

                  $780.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 5.0L AIR/OIL SEPARATOR KIT L & R

                  2024-2025 MUSTANG 5.0L AIR/OIL SEPARATOR KIT L & R

                  SKU: M6766A50D

                  $690.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  MUSTANG GT AND DARK HORSE SUPERCHARGER KIT

                  MUSTANG GT AND DARK HORSE SUPERCHARGER KIT

                  SKU: M6066M8800

                  $9,995.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - GLOSS

                  2021-2025 F-150 RAPTOR CARBON FIBER APPEARANCE KIT - GLOSS

                  SKU: M16600KFG

                  $4,995.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 2011-2014 5.0L 90mm Throttle Body

                  Mustang 2011-2014 5.0L 90mm Throttle Body

                  SKU: M9926M5090

                  $965.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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