Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  SKU: VML3Z99425A34A

                  $339.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025, Air Design® Gloss Black Rear Deck Spoiler for GT, Select and Premium Models

                  Mustang Mach-E 2021-2025, Air Design® Gloss Black Rear Deck Spoiler for GT, Select and Premium Models

                  SKU: VPK9Z6344210A

                  $479.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Matte Black Badge Overlay Kit

                  Escape 2020-2025 Matte Black Badge Overlay Kit

                  SKU: VLV4Z9942528A

                  $129.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Drop-In Bed Liner Upper Plug Kit

                  Drop-In Bed Liner Upper Plug Kit

                  SKU: FL3Z99000A25B

                  $20.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Regular Cab 2pc Floor Liner Tray for Carpet Flooring

                  Super Duty 2023-2026 Regular Cab 2pc Floor Liner Tray for Carpet Flooring

                  SKU: PC3Z2513086AA

                  $140.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Cargo Organizer - Bed Sling by RealTruck Advantage®

                  Cargo Organizer - Bed Sling by RealTruck Advantage®

                  SKU: VJL3Z54550A66A

                  $189.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Spare Tire Kit for V6, I4 and GT Coupe

                  Mustang 2015-2023 Spare Tire Kit for V6, I4 and GT Coupe

                  SKU: FR3Z1K007C

                  $350.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Folding Kayak Carrier

                  Thule Rack Mounted Folding Kayak Carrier

                  SKU: VM1PZ7855100D

                  $349.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
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