Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2021 Deck Lid Trim Panel

                  Mustang 2015-2021 Deck Lid Trim Panel

                  SKU: M16600MA

                  $240.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1995-2014 8.8" T-2 Torsen Differentials

                  Mustang 1995-2014 8.8" T-2 Torsen Differentials

                  SKU: M4204T31

                  $835.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 BRONCO 2.7L HIGH CLEARANCE EXHAUST SYSTEM

                  2021-2025 BRONCO 2.7L HIGH CLEARANCE EXHAUST SYSTEM

                  SKU: M5230BR7

                  $1,205.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 2.3L TRACK LOWERING SPRING KIT

                  2024-2025 MUSTANG 2.3L TRACK LOWERING SPRING KIT

                  SKU: M5300S62T

                  $375.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  COYOTE GEN 2 OIL FILTER ADAPTER KIT

                  COYOTE GEN 2 OIL FILTER ADAPTER KIT

                  SKU: M6880M501

                  $88.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  SLANT EDGE VALVE COVERS, BARE WITH FORD RACING LOGO-READY FOR FINISHING

                  SLANT EDGE VALVE COVERS, BARE WITH FORD RACING LOGO-READY FOR FINISHING

                  SKU: 302146

                  $305.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M210 FRONT DRIVE UNIT 5.13 RATIO W/ELD

                  BRONCO M210 FRONT DRIVE UNIT 5.13 RATIO W/ELD

                  SKU: M3002513BF

                  $3,040.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  SKU: M1007KMACH1H

                  $1,595.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang 2015-2021 IRS Super 8.8" Ring and Pinion Set - 3.73 Ratio

                  Mustang 2015-2021 IRS Super 8.8" Ring and Pinion Set - 3.73 Ratio

                  SKU: M420988373A

                  $295.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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