Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Thule Flat Top Rack-Mounted Ski/Snowboard Carrier - Carries 6 Pairs of Skis or 4 Snowboards

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  F-150 2023-2025 LIGHTED FORD OVAL FRONT LED PROJECTOR FOR VEHICLES WITH FRONT CAMERA FOR LARIAT, KING RANCH, AND PLATINUM

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  First Aid Kit with Ford Logo

                  First Aid Kit with Ford Logo

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                  $39.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  SKU: M1447EBBLK

                  $45.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Rocker Panel Aero Shield Delete Kit

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                  $35.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  SKU: VFL3Z19F515AC

                  $59.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  F150 2021 PERFORMANCE 5.0L VDE COYOTE COLD SPARK PLUG SET

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                  $145.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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