Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 w/ Subwoofer 3pc All Weather Rubber Floor Mats

                  F-150 2010-2014 w/ Subwoofer 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1613300EA

                  $150.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
                  Add to Cart
                  RIGID® Off-Road Under Body Amber Lighting Kit

                  RIGID® Off-Road Under Body Amber Lighting Kit

                  SKU: M15200RUNA

                  $305.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Black Heavy Duty Splash Guards Rear Pair for SRW

                  Black Heavy Duty Splash Guards Rear Pair for SRW

                  SKU: CL3Z16A550V

                  $110.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2010-2014 Blacked Out Tail Lamp Assembly

                  F-150 2010-2014 Blacked Out Tail Lamp Assembly

                  SKU: AL3Z13404AE

                  $190.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2011-2014 Trailer Brake Control

                  F-150 2011-2014 Trailer Brake Control

                  SKU: BL3Z19H332AA

                  $295.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

                  F-150 2010-2019 3.5L EcoBoost Cold Spark Plug Set

                  SKU: M1240535T

                  $67.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  SKU: M1828SS304C

                  $40.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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