Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Remote Start System 1-Button Fob (2-Pack)

                  Remote Start System 1-Button Fob (2-Pack)

                  SKU: JS7Z15K601C

                  $120.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Thule Hitch Mounted Bicycle Carrier for 4 Bikes

                  Thule Hitch Mounted Bicycle Carrier for 4 Bikes

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                  $459.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

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                  $219.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  2020-2025 EXPLORER ST SPORT EXHAUST - CHROME

                  2020-2025 EXPLORER ST SPORT EXHAUST - CHROME

                  SKU: M5200ESTC

                  $2,195.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

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                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  FORD INTERIOR CLEANING KIT

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                  SKU: MFPPCLEAN1

                  $40.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Ford Performance Brushed Stainless Steel Slim Line License Plate Frame

                  SKU: M1828SSC

                  $35.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  Explorer 2020-2025 Cargo Area Liner for Behind 3rd Row Seat

                  SKU: LB5Z7811600AB

                  $170.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Clamp On Cross Bars 2pc Set

                  Explorer 2020-2025 Clamp On Cross Bars 2pc Set

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                  Shipping: Ships by May 5
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