Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  First Aid Kit With Ford Oval

                  First Aid Kit With Ford Oval

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                  $49.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  SKU: VLB5Z16A550A

                  $279.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Ford Performance 10x20" EZ-Up Tent

                  Ford Performance 10x20" EZ-Up Tent

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                  $1,300.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Yakima Hitch Mounted Tilting Bike Carrier

                  Yakima Hitch Mounted Tilting Bike Carrier

                  SKU: VR2DZ7855100A

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                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  $350.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Gatorback Blue Ford Logo Splash Guards Front Pair

                  Explorer 2020-2025 Gatorback Blue Ford Logo Splash Guards Front Pair

                  SKU: VLB5Z16A550C

                  $279.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Thule OverCast Awning

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                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Black Lettering Hood Badge

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                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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