Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2025 LEER Space White Snug Top Sport Bed Cap for 4.5 Bed, Paint Code A3 - NON-RETURNABLE

                  Maverick 2025 LEER Space White Snug Top Sport Bed Cap for 4.5 Bed, Paint Code A3 - NON-RETURNABLE

                  SKU: VNZ6Z99501A42AS

                  $4,499.00

                  + $266.00 Installation
                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  Yakima Small Perimeter Fence Kit for Cargo Platform

                  SKU: VM2DZ7855100F

                  $209.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect SWB 2019-2020 Cargo Area Liner

                  Transit Connect SWB 2019-2020 Cargo Area Liner

                  SKU: KT1Z6111600AA

                  $170.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  SKU: CL3Z16A550X

                  $170.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Air Design® Matte Black Door Molding Trim Kit for Crew Cab

                  Air Design® Matte Black Door Molding Trim Kit for Crew Cab

                  SKU: VML3Z1820049A

                  $369.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Tailgate Liner Kit

                  Super Duty 2023-2025 Tailgate Liner Kit

                  SKU: PC3Z9900038CA

                  $80.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Bushwacker Black Textured Fender Flares

                  Bronco 2Dr 2021-2025 Bushwacker Black Textured Fender Flares

                  SKU: VMB3Z16268A

                  $619.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554C

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Trailer Hitch for 2" Receiver

                  Edge 2019-2024 Trailer Hitch for 2" Receiver

                  SKU: KT4Z19D520AA

                  $390.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
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