Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554D

                  $199.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  Super Duty 2023-2025 UVS100® Custom Sunscreen

                  SKU: VPC3Z78519A02A

                  $109.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick Crew Cab 2022-2025 HEV All Weather Floor Liner Tray Set - Hybrid Vehicle Only

                  Maverick Crew Cab 2022-2025 HEV All Weather Floor Liner Tray Set - Hybrid Vehicle Only

                  SKU: NZ6Z1613086BA

                  $205.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2022-2025 Molded Carbon Black Splash Guards, Front Pair For F-150 Lightning

                  F-150 2022-2025 Molded Carbon Black Splash Guards, Front Pair For F-150 Lightning

                  SKU: NL3Z16A550AA

                  $60.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
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                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: JK4Z1613086AA

                  $140.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  SKU: NB5Z7813086AA

                  $100.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  F-150 Reg Cab 2021-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1513086AA

                  $140.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2019 Cross Bars 2pc Set

                  Explorer 2016-2019 Cross Bars 2pc Set

                  SKU: GB5Z7855100AB

                  $175.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System RFR Antenna Vehicle Security Kit

                  Remote Start System RFR Antenna Vehicle Security Kit

                  SKU: DA8Z15603A

                  $40.00

                  Shipping: Ships by Jul 11
                  Pickup: Free at Dealer
                  Add to Cart
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