Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  F-150 CrewCab SuperCab 2021-2024 Interior Cup Holder Tray

                  SKU: ML3Z1613562AA

                  $60.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit for F-150 Raptor

                  F-150 2021-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit for F-150 Raptor

                  SKU: VML3Z99132A08E

                  $59.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  F-150 2021-2025 Door Sill Kit Tremor logo on Black Texture

                  SKU: VML3Z99132A08J

                  $59.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Tufskinz Lightning Logo on Black Texture Door Sill Kit for F-150 Lightning

                  F-150 2021-2025 Tufskinz Lightning Logo on Black Texture Door Sill Kit for F-150 Lightning

                  SKU: VML3Z99132A08F

                  $59.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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