Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Products for:

                  1. Accessories/
                  2. Bed/Cargo Area

                  Bed/Cargo Area

                  Products for:

                  Cargo Area Products

                  Liners and Mats

                  Tents

                  Products for:

                  Number of Gray commodities (1)

                  Number of Genuine Ford Accessory commodities (4)

                  Number of Napier commodities (1)

                  Number of Yakima commodities (1)

                  commodities in range $51 - $100 (2)

                  commodities in range $101 - $200 (2)

                  commodities in range $201 - $500 (2)

                  6 resultsfor "Bed/Cargo Area"
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Rear Cargo Area Liner

                  Explorer 2020-2025 Rear Cargo Area Liner

                  SKU: LB5Z7811600BB

                  $170.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Behind 3rd Row Cargo Area Liner

                  Explorer 2020-2025 Behind 3rd Row Cargo Area Liner

                  SKU: LB5Z7811600AB

                  $170.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz SUV Tent

                  Napier Sportz SUV Tent

                  SKU: VAT4Z99000C38A

                  $429.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Envelope Style Cargo Net

                  Explorer 2020-2025 Envelope Style Cargo Net

                  SKU: LB5Z7855066AA

                  $70.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch-Mounted LongArm Bed Extender

                  Yakima Hitch-Mounted LongArm Bed Extender

                  SKU: VKB3Z99286A40D

                  $339.00

                  Shipping: Ships by Aug 18
                  Pickup: Free at Dealer
                  Add to Cart
                  1
                  1 - 6 of 6 results