Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Bed Mat for 5.5' Bed

                  F-150 2015-2025 Bed Mat for 5.5' Bed

                  SKU: ML3Z99112A15A

                  $190.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Aeroskin Smoke Hood Deflector

                  F-150 2021-2025 Aeroskin Smoke Hood Deflector

                  SKU: VML3Z16C900A

                  $89.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Racing High Performance Oil Filter

                  Ford Racing High Performance Oil Filter

                  SKU: CM6731FL820

                  $20.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  SKU: 302700

                  $6.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Lund Smoke Aeroskin Hood Protector

                  Super Duty 2023-2025 Lund Smoke Aeroskin Hood Protector

                  SKU: VPC3Z16C900A

                  $99.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Truck/SUV Black and Chrome Wheel Center Cap Kit

                  Ford Truck/SUV Black and Chrome Wheel Center Cap Kit

                  SKU: M1096KBCT

                  $25.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Smoke Hood Deflector

                  F-150 2015-2020 Smoke Hood Deflector

                  SKU: GL3Z16C900A

                  $115.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  SKU: NB5Z7813086AA

                  $100.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1613300AA

                  $205.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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