Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing High Performance Oil Filter

                  Ford Racing High Performance Oil Filter

                  SKU: CM6731FL820

                  $22.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025 Bed Mat
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                  F-150 2015-2025 Bed Mat

                  SKU: ML3Z99112A15A

                  $190.00

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                  $230.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Aeroskin Smoke Hood Deflector

                  F-150 2021-2025 Aeroskin Smoke Hood Deflector

                  SKU: VML3Z16C900A

                  $89.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Lund Aeroskin Smoke Hood Protector

                  Maverick 2022-2025 Lund Aeroskin Smoke Hood Protector

                  SKU: VNZ6Z16C900A

                  $79.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Super Duty 2023-2025 Lund Smoke Aeroskin Hood Protector

                  Super Duty 2023-2025 Lund Smoke Aeroskin Hood Protector

                  SKU: VPC3Z16C900A

                  $99.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

                  Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

                  SKU: VHC3Z16C900C

                  $99.00

                  Shipping: Ships by May 24
                  Pickup: Free at Dealer
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                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  SKU: 302700

                  $6.00

                  Shipping: Ships by May 24
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                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: JL1Z7855100AB

                  $175.00

                  Shipping: Ships by May 24
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                  Expedition 2020-2024 Cargo Area Protector for Non EL

                  Expedition 2020-2024 Cargo Area Protector for Non EL

                  SKU: LL1Z6111600AA

                  $170.00

                  Shipping: Ships by May 24
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