An owner sits on the couch and texts with a Ford Advisor

24/7 Live Support Help When You Need It

Now electric vehicle owners can text directly with a Ford Advisor.
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Welcome to 24/7 Live Support

Help is just a text message away. 24/7 Live Support * connects you with a Ford Advisor to assist you with onboarding, charging, software updates, and every question you have about your electric vehicle. Plus, enjoy proactive charging support and proactive towing assistance * if you ever run out of charge on the road.

An owner approaches their 2024 Ford F-150® Lightning® truck parked in the driveway

When we say 24/7, we mean it.

Day or night, get the help you need. All you have to do is sign up. It’s totally complimentary to you as part of the Ford Power Promise and our pledge to make owning a Ford electric vehicle easy and enjoyable. *

Parked at sundown on the coast, the interior of the 2024 Ford Mustang Mach-E® SUV glows with ambient lighting

Setup is a Cinch

Learn your vehicle features and customize settings with help from your advisor or a guided virtual tour to get up and running in no time.

An owner sits at their kitchen table and chats with a Ford Advisor

Proactively at Your Service

You have a tow if you ever run out of charge. Your advisor will text or call to assist you if your battery is close to zero. *

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Take Their Word for It

  • A couple sit on their couch chatting with their Ford Advisor

    Testimonial Details

    Mustang Mach-E® Owner

    and was beyond patient with my questions.”

    Testimonial Details

  • A family enjoys a snack outside a cafe

    Testimonial Details

    F-150 Lightning® Owner

    “Responds almost immediately to my questions and even follows up with more tips concerning my questions. I hope an [Advisor] is available as long as I own my Lightning!”

    Testimonial Details

  • An owner chats with their Ford Advisor while walking around their 2023 Ford Mustang Mach-E® SUV

    Testimonial Details

    Mustang Mach-E® Owner

    for quick questions is awesome, but the fact that Ford is actively engaging their customers first is what I think is truly remarkable.”

    Testimonial Details

  • A parent with their child sit at the kitchen while getting some quick support from their Ford Advisor

    Testimonial Details

    F-150 Lightning® Owner

    and not have to call and wait on hold.”

    Testimonial Details

How to Sign Up

An owner stands in front of their 2024 Ford F-150 Lightning® truck and checks the charge level on their phone
An owner sits at their counter receiving support from their Ford Advisor
An owner receives a welcome text from their Ford Advisor while their family snacks in the kitchen
An owner shows their friend how 24/7 Live Support works while they sit outside a cafe

Create an account and add your electric vehicle VIN to your garage.

An owner stands in front of their 2024 Ford F-150 Lightning® truck and checks the charge level on their phone

Sign up by filling out your information on the enrollment page.

An owner sits at their counter receiving support from their Ford Advisor

After you enroll, you'll receive a welcome text from your Ford Advisor.

An owner receives a welcome text from their Ford Advisor while their family snacks in the kitchen

Once the conversation starts, you can text your Ford Advisor at any time, excluding certain holidays. * Make sure to save the number for your convenience.

An owner shows their friend how 24/7 Live Support works while they sit outside a cafe
Get Started

FAQs

We might not be able to answer all of life’s questions, but we can definitely answer anything related to your Ford electric vehicle, ownership, and Ford services. Common topics include how to set up your EV and use features, help with home and public charging, troubleshooting, and more.

Your Ford Advisor will confirm your request and then coordinate with Roadside Assistance. Your advisor will be in communication with you through the whole process to make sure your situation is resolved.

You can have your electric vehicle towed to one of three locations within 50 miles — Choose between a public charging station, your home, or a Ford Dealer.

If you’re more than 50 miles from home, you will be towed to the nearest charge station or Ford Dealer.

Get More EV Support

An owner plugs in their 2024 Ford Mustang Mach-E® outside their garage

Find answers to your questions about home charger installation, public charging, battery warranty, and more.

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2024 Ford Mustang Mach-E® and 2024 Ford F-150® Lightning® parked on the top a parking structure, a cityscape in the background

Your hub for everything electric vehicle.

Go to EV HQ