Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2024-2025 5.0ft Bed Mat

                  Ranger 2024-2025 5.0ft Bed Mat

                  SKU: R1WZ99112A15A

                  $150.00

                  Bronco 84pc Roll-Up Tool Kit Set

                  Bronco 84pc Roll-Up Tool Kit Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO REAR EMBLEM - MATTE BLACK

                  BRONCO REAR EMBLEM - MATTE BLACK

                  SKU: M1447BRMB

                  $80.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 4pc Floor Liners

                  Escape 2020-2025 4pc Floor Liners

                  SKU: LJ6Z7813300AB

                  $205.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 4 Door 4pc Floor Liners for Vinyl Flooring

                  Bronco 2021-2025 4 Door 4pc Floor Liners for Vinyl Flooring

                  SKU: M2DZ7813300BA

                  $205.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 UVS100® Custom Sunscreen

                  Super Duty 2023-2026 UVS100® Custom Sunscreen

                  SKU: VPC3Z78519A02A

                  $109.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2021-2025 3pc All-Weather Floor Liner Tray for Carpet Floor & LUX Box

                  F-150 SuperCrew 2021-2025 3pc All-Weather Floor Liner Tray for Carpet Floor & LUX Box

                  SKU: ML3Z1613300BA

                  $205.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Premium 4pc Locking Bed Cleat Kit

                  Premium 4pc Locking Bed Cleat Kit

                  SKU: HL3Z99000A64A

                  $110.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Hood Deflector - Smoke

                  F-150 2021-2025 Hood Deflector - Smoke

                  SKU: ML3Z16C900A

                  $115.00

                  Shipping: Ships by Aug 19
                  Pickup: Free at Dealer
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