Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Supercrew Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Supercrew Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VML3Z18246K

                  $109.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 4.5ft Bed Mat

                  Maverick 2022-2025 4.5ft Bed Mat

                  SKU: NZ6Z99112A15B

                  $170.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  Bronco Sport 2021-2025 Side Window Deflectors - Low Profile, Smoke by Husky Liners®

                  SKU: VM1PZ18246A

                  $89.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

                  SKU: VFL3Z99000A64D

                  $49.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  Mustang Mach-E 2021-2025 4pc Pony Logo All Weather Floor Liner Trays

                  Mustang Mach-E 2021-2025 4pc Pony Logo All Weather Floor Liner Trays

                  SKU: MJ8Z5813300AA

                  $205.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  Bronco 84pc Roll-Up Tool Kit Set

                  Bronco 84pc Roll-Up Tool Kit Set

                  SKU: VM2DZ17003A

                  $349.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 All-Weather Floor Liners

                  Ranger 2024-2025 All-Weather Floor Liners

                  SKU: R1WZ1613086AA

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                  Pickup: Free at Dealer
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                  F-150 2021-2025 Hood Deflector - Smoke

                  F-150 2021-2025 Hood Deflector - Smoke

                  SKU: ML3Z16C900A

                  $115.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Bed Mat
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                  F-150 2015-2025 Bed Mat

                  SKU: ML3Z99112A15A

                  $190.00

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                  $230.00

                  Shipping: Ships by Aug 26
                  Pickup: Free at Dealer
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