Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2017 Red Starter Button Installation Kit

                  Mustang 2015-2017 Red Starter Button Installation Kit

                  SKU: M10B776MR

                  $57.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Track Sway Bar Bushing Kit

                  Mustang 2015-2023 Track Sway Bar Bushing Kit

                  SKU: M5490BKD

                  $88.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  SKU: M1830DF

                  $75.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Racing 9mm Spark Plug Wire Sets

                  Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259M301

                  $67.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance Red 6-Speed Shift Knob

                  SKU: M7213M8SR

                  $98.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  M-6766-A50/A50A Replacement Short PCV Hose

                  M-6766-A50/A50A Replacement Short PCV Hose

                  SKU: CM6K817M50B

                  $55.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  BRONCO METHOD CENTER CAP - OXFORD WHITE

                  BRONCO METHOD CENTER CAP - OXFORD WHITE

                  SKU: M1096FPMW

                  $62.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259T462

                  $73.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  SKU: M9474M50B

                  $83.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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