Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  460 Big Black Water Pump Backing Plate

                  460 Big Black Water Pump Backing Plate

                  SKU: M8501460BP

                  $35.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
                  Add to Cart
                  FR9 Water Pump Assembly

                  FR9 Water Pump Assembly

                  SKU: M8501FR9

                  $980.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 1985-1993 351W Engine Swap Accessory Drive Kits

                  Mustang 1985-1993 351W Engine Swap Accessory Drive Kits

                  SKU: M8511A351

                  $50.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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                  5.0L Coyote Air Conditioning Kit

                  5.0L Coyote Air Conditioning Kit

                  SKU: M8600M50AC

                  $1,090.00

                  Shipping: Ships by May 4
                  Pickup: Free at Dealer
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