Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1979-1993 Off-Road Idler Bracket

                  Mustang 1979-1993 Off-Road Idler Bracket

                  SKU: M8604A50

                  $115.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  SKU: M8501M52A

                  $255.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  302/351 Maximum Flow Aluminum Water Pump

                  302/351 Maximum Flow Aluminum Water Pump

                  SKU: M8501F351

                  $335.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Performance Cooling Fan

                  Mustang 2005-2014 Performance Cooling Fan

                  SKU: M8C607MSVT

                  $370.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  302-351W Street Rod Short V-Belt Water Pump

                  302-351W Street Rod Short V-Belt Water Pump

                  SKU: M8501E351S

                  $225.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  SKU: M8501M58

                  $375.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $105.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  SKU: M8501MSVT

                  $215.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
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