Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  18" Black Machined Face Wheel Kit

                  18" Black Machined Face Wheel Kit

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                  $740.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Ranger 2019-2025 17x8.5" Dyno Gray Wheel Kit

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                  SKU: M1007KRGR1785OR

                  $665.00

                  Pickup Required
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                  Ranger 2019-2023 Dyno Gray 17x8.5" Wheel

                  Ranger 2019-2023 Dyno Gray 17x8.5" Wheel

                  SKU: M1007RGR1785OR

                  $160.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

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                  $65.00

                  Shipping: Ships by May 5
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                  Bronco 5 Wheel TPMS with Activation Tool Kit

                  Bronco 5 Wheel TPMS with Activation Tool Kit

                  SKU: M1180BR5

                  $280.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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