Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  Ranger/Raptor 2017-2023 Wheel Center Cap Set

                  SKU: M1096KRA

                  $67.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Blue Satin Valve Covers with Ford Racing Logo

                  Blue Satin Valve Covers with Ford Racing Logo

                  SKU: M6582LE302BL

                  $235.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  Mustang 2011-2014 5.0L Coyote Gen 1 Engine Cover Kit

                  SKU: M9680M50

                  $235.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  SKU: M1821UHB

                  $295.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  Mustang GT 2015-2023 Performance Matte Black Rear Wheel 19x9.5" Pack

                  SKU: M1007M1995B

                  $395.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Aeroskin II Black Textured Hood Deflector

                  Ranger 2019-2023 Aeroskin II Black Textured Hood Deflector

                  SKU: VKB3Z16C900D

                  $99.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Aeroskin II Textured Hood Deflector

                  F-150 2021-2025 Aeroskin II Textured Hood Deflector

                  SKU: VML3Z16C900B

                  $99.00

                  Shipping: Ships by May 12
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                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  Mustang 2015-2023 Noah Style Coupe Full Vehicle Cover

                  SKU: VFR3Z19A412B

                  $289.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  F-150 2021-2025 Air Design® Matte Black Tailgate Applique

                  SKU: VML3Z99425A34A

                  $339.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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