Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  FUEL PUMP BLOCK OFF PLATE, BLACK CRINKLE FINISH WITH FORD OVAL

                  SKU: 302291

                  $15.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Black and Chrome Wheel Center Cap Kit

                  Ford Black and Chrome Wheel Center Cap Kit

                  SKU: M1096KBCC

                  $26.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  Bronco Sport 2021-2024 Trailer Hitch Class II

                  SKU: M1PZ19D520B

                  $315.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

                  SKU: BL3Z19A282A

                  $35.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  Covercraft Carhartt Front Row Seat Covers 40/20/40 in Gravel

                  SKU: VML3Z25600D20F

                  $419.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  Mustang Mach-E 2021-2025 Black 4pc All Weather Floor Liner Tray with Pony Logo

                  SKU: MJ8Z5813300AA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  F-150 SuperCab 2021-2025 3pc All Weather Floor Liner Tray for Vinyl Floor

                  SKU: ML3Z1813300CA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  Bronco 2021-2023 Lumen 4/7 Pin Trailer Hitch Wiring Harness

                  SKU: VP2DZ15A416A

                  $279.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 TufSkinz Matte Black Grille Lettering

                  Bronco 2021-2025 TufSkinz Matte Black Grille Lettering

                  SKU: VN2DZ9942528AE

                  $49.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
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