Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  SKU: M1840FP

                  $20.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING BREATHER - BLACK CRINKLE FINISH - UNSHIELDED

                  FORD RACING BREATHER - BLACK CRINKLE FINISH - UNSHIELDED

                  SKU: 302234

                  $33.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Spare Tire Kit for V6, I4 and GT Coupe

                  Mustang 2015-2023 Spare Tire Kit for V6, I4 and GT Coupe

                  SKU: FR3Z1K007C

                  $350.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  Explorer 2022-2025 Black Floor Liners 3rd Row for Vehicles with Bucket Seats

                  SKU: NB5Z7813086AA

                  $100.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  CHROME AIR CLEANER NUT: FORD LOGO

                  CHROME AIR CLEANER NUT: FORD LOGO

                  SKU: 302333

                  $19.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  F-150 SuperCrew 2015-2025 3pc All-Weather Floor Liner Tray for Carpet Floor

                  SKU: ML3Z1613300AA

                  $205.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Aeroskin II Textured Hood Deflector

                  Bronco Sport 2021-2025 Aeroskin II Textured Hood Deflector

                  SKU: VM1PZ16C900B

                  $99.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Splash Guards Front Pair

                  Explorer 2020-2025 Splash Guards Front Pair

                  SKU: LB5Z16A550AA

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  Edge 2019-2024 Aeroskin Smoke Hood Deflector

                  SKU: VKT4Z16C900A

                  $89.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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