Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Blue Satin Valve Covers with Ford Racing Logo

                  Blue Satin Valve Covers with Ford Racing Logo

                  SKU: M6582LE302BL

                  $235.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2004 Front/Rear Spring Kits

                  Mustang 1979-2004 Front/Rear Spring Kits

                  SKU: M5300B

                  $340.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  Mustang 1996-2004 4.6L 4V Head Changing Kit

                  SKU: M6067T46

                  $205.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING SLANT EDGE AIR CLEANER BLACK/RED

                  FORD RACING SLANT EDGE AIR CLEANER BLACK/RED

                  SKU: 302385

                  $235.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  Mustang 2018-2020 5.2L GEN 2 Water Pump Kit

                  SKU: M8501M52A

                  $280.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1995 Hydraulic Roller Cam Lifters

                  Mustang 1985-1995 Hydraulic Roller Cam Lifters

                  SKU: M6500R302

                  $360.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss Intake Manifold/Coyote Engine Dress Up Kit

                  Mustang 2011-2014 Boss Intake Manifold/Coyote Engine Dress Up Kit

                  SKU: M9680BOSS

                  $270.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  Mustang 1986-2014 8.8" Axle Girdle Cover Kit

                  SKU: M4033G2

                  $300.00

                  Shipping: Ships by Jun 20
                  Pickup: Free at Dealer
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