Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2018-2021 Ford Performance Pack 2 Front Splitter Kit

                  Mustang 2018-2021 Ford Performance Pack 2 Front Splitter Kit

                  SKU: M16601MPP

                  $735.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  Mustang 2018-2023 Ford Performance Clear Tail Lamp Kit

                  SKU: M13504MC

                  $900.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Matte Black HP Performance Pack 19" x 9.5" & 19" x 10" Wheel Kit with TPMS Kit

                  Mustang 2015-2023 Matte Black HP Performance Pack 19" x 9.5" & 19" x 10" Wheel Kit with TPMS Kit

                  SKU: M1007KDC19MB

                  $1,100.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  Mustang 1999-2020 8.8" IRS Bearing and Seal Kit

                  SKU: M4413A

                  $52.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach 1 2023 5-Spoke 19" X 9.5" & 19" X 10" Wheel Kit

                  Mustang Mach 1 2023 5-Spoke 19" X 9.5" & 19" X 10" Wheel Kit

                  SKU: M1007KMACH1S

                  $1,305.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Automatic IRS Pinion Flange

                  Mustang 2015-2024 Automatic IRS Pinion Flange

                  SKU: M4851M8A

                  $88.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L GT500 Aluminum Oil Pan and Pump Kit

                  5.0/5.2L GT500 Aluminum Oil Pan and Pump Kit

                  SKU: M6675M52S

                  $1,485.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 PP1 REAR SPOILER

                  Mustang 2015-2023 PP1 REAR SPOILER

                  SKU: M16600MPP

                  $585.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Ford Performance MagneRide Handling Pack

                  Mustang Ford Performance MagneRide Handling Pack

                  SKU: M9602M

                  $1,545.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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